Viking Cruises Customer Service Contacts

Viking is a cruise line providing river, ocean, and expedition cruises. The company has three divisions: Viking River Cruises, Viking Ocean Cruises, and Viking Expeditions.

How to reach a person at Viking Cruises

Toll Free: (800) 304-9616

Customer Service: (877) 668-4546

International: (818) 227-1234

Fax : 818-227-1237

Viking Cruises Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Viking Cruises

The company responds to most customer complaints in a satisfactory manner. But lately has been flirting with a downgrade in our customer responsiveness score. Here’s a case where a customer incurred extra flight costs because of a medical device. Here’s another one involving a voucher that didn’t work. Our readers have also encountered ground transfer problems. The latest: An airline ticket refund problem and an incomplete refund.

How to resolve a problem with Viking Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Viking Cruises mailing address

Viking Cruises
5700 Canoga Avenue Suite 200
Woodland Hills, CA 91367
https://www.vikingcruises.com/

Viking Cruises social media channels


Viking Cruises executive customer service contacts

Primary Contact
Stephanie Maldonado
Director Customer Relations
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
[email protected]
1-833-367-5312

Secondary Contact
Clecio Primo
Director Customer Relations
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
[email protected]
(833) 367-5312

Harald Seebacher
SVP Passenger Operations River Cruises
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
[email protected]

Chief Executive
Torstein Hagen
President and CEO
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
[email protected]
(818) 227-1234

How to get professional help with your Viking Cruises problem

If you need help with Viking Cruises, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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