Uber Customer Service Contacts

Uber is an American multinational online transportation network.

How to reach a person at Uber

(800) 285-6172 (emergencies only)

Uber Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Uber

We receive many complaints about Uber. We have problems with fake ridesrides that never showed up. Lately, we’ve also been getting some questions about being banned by Uber and refund issues. Uber banned this customer who disputed a questionable credit card charge.

How to resolve a problem with Uber

Check out our ultimate passenger guide to Lyft, Uber and ridesharing. Please note that Elliott Advocacy is not affiliated with Uber. Clicking the help button on this page does not send a complaint to Uber. Use the help button if you have not managed to get a satisfactory response from Uber. This will send a request for help to the Elliott Advocacy team.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Uber mailing address

1515 3rd Street
San Francisco, CA 94158

Uber social media channels

X


Uber executive customer service contacts

Primary Contact
Tomasz Krawczyk
Senior Director, Community Operations
1515 3rd Street
San Francisco, CA 94158
[email protected]

Secondary Contact
Troy Stevenson
Global Head of Community Operations
1515 3rd Street
San Francisco, CA 94158
[email protected]

Chief Executive
Dara Khosrowshahi
CEO
1515 3rd Street
San Francisco, CA 94158
[email protected]
(415) 612-8582

Dara’s X account.

Frequently asked questions about Uber

You can reach Uber’s support team by calling their 24/7 phone support at (800) 593-7069. Alternatively, you can use the Uber app or visit Uber’s website for assistance.

Uber’s global headquarters are located in San Francisco.

1515 3rd Street
San Francisco, CA 94158

Yes, it’s possible to request an Uber ride without the app by visiting Uber’s web version at m.uber.com. You’ll need to create an account and provide your contact details and payment method.

To request another Uber ride, open the app, enter your destination, select the type of ride, and confirm the pickup location.

Uber’s general customer service phone number in the United States is (800) 593-7069.

You can contact Uber through the app or its website to dispute a charge. Note: Uber relies on AI chatbots for most of its basic customer service functions, so you will probably be talking to a chatbot to resolve any issues with your ride or payment.

If you’re having trouble calling Uber, make sure you have a stable internet connection and try again. If the issue persists, contact their support team for assistance.

If you need a refund from Uber, you can request it through the app or their website. Follow their refund process to receive your reimbursement.

If you believe you were incorrectly charged for a canceled Uber ride, contact Uber’s support team to dispute the charge and seek resolution.

How to get professional help with your Uber problem

If you need help with Uber, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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