Southwest Airlines

Southwest Airlines Co. is a major U.S. airline and the world’s largest low-cost carrier, headquartered in Dallas, Texas.  As of June 2016, Southwest Airlines has scheduled services to 97 destinations in 40 states, Puerto Rico, and abroad.

Note: Southwest has asked us to give the system a chance to work before contacting executives.

“In order to keep the customer records straight, we either need them to tweet us @southwestair or email us using the web form under Contact Us,” a representative tells us.

In other words, please don’t send your requests to both places, or you will create a duplicate file, which is difficult to reconcile.

2702 Love Field Drive
Dallas, TX 75235

Phone Contacts

Customer Service: (800) 435-9792

For status of delayed baggage: (888) 202-1024

Note Company Main number ((214) 792-4000) is for Switchboard and Southwest have pointed out it will not direct Customers to anyone who can help them.

Email Contacts

Online contact form

Social Media Contacts


Executive Contacts

Primary Contact
Michelle Buckley
Director Customer Relations
2702 Love Field Drive
Dallas, TX 75235
[email protected]

Secondary Contact
Jim Ruppel
Vice President Customer Relations
2702 Love Field Drive
Dallas, TX 75235
[email protected]

Chief Executive
Gary Kelly
Chief Executive Officer
2702 Love Field Drive
Dallas, TX 75235
(214) 792-4000
[email protected]

Last updated: January 29, 2020.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by If you detect any omissions, misstatements or errors, please contact us immediately.