Singapore Airlines is the flag carrier of Singapore and one of the world’s largest airlines. Its subsidiary SilkAir manages regional flights to secondary cities with short-haul aircraft.
Customer service resources
Contract of Carriage
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What you need to know about Singapore Airlines
Singapore Airlines is one of the least complained-about airlines. It has a reputation for excellent customer service. We’ve had some cases involving late refunds during the pandemic, but there were quickly resolved when we asked about them.
How to solve a problem with Singapore Airlines
Our guide to resolving any customer service problem will help you with your Singapore Airlines problem. Please contact our advocacy team directly if Singapore Airlines won’t help you. Also, please see our guide to booking an airline ticket for more problem-solving tips.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Singapore Airlines mailing address
Singapore Airlines
Airline House
25 Airline Road
https://www.singaporeair.com/
Singapore Airlines social media channels
Singapore Airlines executive customer service contacts
Primary Contact
Carol Ong
Senior Manager Global u0026 Corporate Sales
Airline House
25 Airline Road
[email protected]
Secondary Contact
Tim Lee
Vice President Western USA
Airline House
25 Airline Road
[email protected]
Mak Swee Wah
Executive Vice President of Commercial
Airline House
25 Airline Road
[email protected]
Chief Executive
Goh Choon Phong
Senior Manager Global u0026 Corporate Sales
Airline House
25 Airline Road
[email protected]
How to get professional help with your Singapore Airlines problem
If you need help with Singapore Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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