Redbox Customer Service Contacts

Redbox Automated Retail, LLC is a brand of Outerwall, Inc. It specializes in DVD, Blu-ray, and video game rentals via automated retail kiosks.  Outerwall is owned by Apollo Global Management. 

How to reach a person at Redbox

Customer Service:  (866) 733-2693

Redbox Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

If you call the main phone number, Shortcut: Press 1, then press 2

What you need to know about Redbox

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Redbox

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Redbox mailing address

1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187

Redbox social media channels

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Redbox executive customer service contacts

Primary Contact
Brian Graves
Director Customer Service
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
[email protected]

Secondary Contact
Michael Chamberlain
SVP Operations
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
[email protected]

Chief Executive
Galen Smith
CEO
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
[email protected]

How to get professional help with your Redbox problem

If you need help with Redbox, you can contact our advocacy team or just click the "Get Help" button.

Get Help