Netflix, Inc. is an American entertainment company founded by Reed Hastings and Marc Randolph. It specializes in and provides streaming media and video-on-demand online and DVD by mail.
Customer service resources
What you need to know about Netflix
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Netflix
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Netflix’s mailing address
100 Winchester Circle
Los Gatos, CA 95032
https://www.netflix.com/
Netflix’s executive customer service contacts
Primary Contact
Kristin Embury
Director of Customer Service
100 Winchester Circle
Los Gatos, CA 95032
[email protected]
Secondary Contact
Brent Wickens
VP of Corporate Operations/Finance
100 Winchester Circle
Los Gatos, CA 95032
[email protected]
Chief Executive
Reed Hastings
Founder and CEO
100 Winchester Circle
Los Gatos, CA 95032
[email protected]
Alternatively: [email protected]
How to get professional help with your Netflix problem
If you need help with Netflix, you can contact our advocacy team or just click the "Get Help" button.
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