Nelnet is a United States-based conglomerate that deals in the administration and repayment of student loans and education financial services. The company is headquartered in Lincoln, Nebraska.
What you need to know about Nelnet
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Nelnet
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Nelnet’s mailing address
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
https://www.nelnet.com/welcome
General correspondence
Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816
Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565
Documents related to loan discharge or forgiveness claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505
Documents related to bankruptcy claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505
Nelnet’s executive customer service contacts
Primary Contact
Mark Schilmoeller
Managing Director of Operations / Executive Vice President
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]
Secondary Contact
Terry J. Heimes
Chief Operating Officer
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]
Timothy A. Tewes
President
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]
Chief Executive
Jeffrey R. Noordhoek
CEO
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]
How to get professional help with your Nelnet problem
If you need help with Nelnet, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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