Metro by T-Mobile Customer Service Contacts

A prepaid wireless service in the United States that is part of T-Mobile US, Inc.

How to reach a person at Metro by T-Mobile

Customer Service:  *611 from your MetroPCS phone

Toll Free: (888) 863-8768

Metro by T-Mobile Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Metro by T-Mobile

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Metro by T-Mobile

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Metro by T-Mobile’s mailing address

12920 S.E. 38th Street
Bellevue, WA 98006
https://www.metropcs.com

Metro by T-Mobile’s social media channels

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Metro by T-Mobile’s executive customer service contacts

Primary Contact
David Carey
Executive Vice President of Corporate Services
12920 S.E. 38th Street
Bellevue, WA 98006
[email protected]

Secondary Contact
Callie Field
Sr. Vice President Customer Service
12920 S.E. 38th Street
Bellevue, WA 98006
[email protected]

Chief Executive
Mike Sievert
President and CEO
2250 Lakeside Blvd
[email protected]
(425) 378-4000

How to get professional help with your Metro by T-Mobile problem

If you need help with Metro by T-Mobile, you can contact our advocacy team or just click the "Get Help" button.

Get Help