Malaysia Airlines Customer Service Contacts

Malaysia Airlines is the flag carrier of Malaysia and a member of the Oneworld airline alliance.

Malaysia Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Malaysia Airlines

We receive occasional complaints about Malaysia Airlines. Here’s a recent case where the airline changed its flight times and disrupted a passenger’s trip.

How to resolve a problem with Malaysia Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Malaysia Airlines mailing address

American Cruise Lines
Third Floor, Admin Bldg 1A MAS Complex A Sultan Abdul Aziz Shah Airport Subang
Selangar Darul Ehsan, Malaysia 47200
https://www.malaysiaairlines.com/us/en.html

Malaysia Airlines social media channels

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Malaysia Airlines executive customer service contacts

Primary Contact
Emily Sheela Koshy
Head of Customer Relations
Third Floor, Admin Bldg 1A MAS Complex A Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan , Malaysia 47200
[email protected]

Secondary Contact
Roslan Ismail
Head of Global Sales
Third Floor, Admin Bldg 1A MAS Complex A Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan , Malaysia 47200
[email protected]

Yin May Lau
Group Chief Marketing and Customer Experience Officer
Third Floor, Admin Bldg 1A MAS Complex A Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan , Malaysia 47200
[email protected]

Chief Executive
Izham Ismail
Chief Executive Officer
Third Floor, Admin Bldg 1A MAS Complex A Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan , Malaysia 47200
[email protected]

How to get professional help with your Malaysia Airlines problem

If you need help with Malaysia Airlines, you can contact our advocacy team or just click the "Get Help" button.

Get Help