Macy’s Customer Service Contacts

Macy’s is a retailer that operates department stores named Macy’s and Bloomingdales.

How to reach a person at Macy’s

Main: (513) 579-7000

Customer service:  (800) 289-6229

Toll Free: (800) 417-2831

[email protected]

macysinc.com

Macy’s Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Macy’s

We receive occasional complaints about Macy’s. This customer is facing difficulties in resolving an issue related to a check. Macy’s upgraded this person’s debit card without their permission. This person was initially given a promise to receive a furniture plan, but later on was denied that promise.

How to resolve a problem with Macy’s

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Macy’s mailing address

Macy’s social media channels

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Macy’s.

Macy’s executive customer service contacts

Christine Wehrmeyer
MCOM Presidential Correspondent
9111 Duke Blvd | Mason, OH 45040
Office: 513-573-8300
[email protected]

Lawton is responsible for all aspects of the Macy’s brand, including merchandising, marketing, stores, operations, technology, and consumer insights and analytics.