Lyft is an American transportation network company based in San Francisco.
How to reach a person at Lyft
Main: (844) 250-2773
Toll Free: (844) 554-1297
Customer service: (415) 767-5968
Lyft Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Lyft
Lyft’s is plagued by what we’re calling the Lyft vomit scam — a systemwide issue where drivers collect payments from riders for allegedly damaging their vehicles. We have suggested ways to fix the problem but Lyft has ignored them. Until these problems are fixed, Lyft will continue to receive a low responsiveness rating and our warning.
How to resolve a problem with Lyft
Use our customer service contacts (the automated system rarely leads to a satisfactory conclusion because we believe it is guided by an unsophisticated AI). Check out our guide to using ridesharing companies for more tips on fixing your Lyft problem.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Lyft Industries mailing address
185 Berry Street
SUITE 5000
San Francisco, CA 94107
Lyft social media channels
Lyft executive customer service contacts
Primary Contact
Jacob Rudolph
Team Lead for Lyft’s Executive Escalation team
150 2nd Avenue North
Nashville, TN 37201
[email protected]
Secondary Contact
Erika Acheson
Director – Safety and Customer Care
150 2nd Avenue North
Nashville, TN 37201
[email protected]
Chief Executive
David Risher
185 Berry Street
Ste 5000
San Francisco, CA 94107
[email protected]
Should I contact the executives directly?
Lyft encourages users to contact the customer support team via help.lyft.com or through the ‘help’ tab of the Lyft Rider app or support and safety options in the Lyft Driver App. To ensure your issue is resolved as quickly as possible, Lyft recommends contacting support via these pathways before reaching out directly to an executive.
How can I contact Lyft customer service?
Call (415) 767-5968.
How do I file a complaint against Lyft?
To file a complaint about Lyft, here’s what you can do:
- Open the Lyft app and tap your profile photo in the top left corner.
- Choose “ride history” and find the ride you want to complain about.
- Tap on the ride and use the help section at the bottom of the receipt to report an issue. This starts a chat with Lyft customer service.
- Explain your complaint in detail to the customer service representative.
How can I get a refund from Lyft?
Here’s how you can ask for a refund from Lyft:
- Open the Lyft app and find the ride for which you want a refund.
- Tap on the ride, scroll down, and select ‘get help.’
- Choose ‘dispute the fare or charge’ and explain the problem.
- Lyft will review your request and give you a refund either to your card or as Lyft credit.
Some common reasons for refunds from Lyft include:
- Unauthorized charges if someone else used the service but you got charged.
- Overcharges due to bad route choices by the driver.
- Unprofessional behavior from the driver.
- Accessibility issues, like if a driver won’t pick you up because you have a collapsible wheelchair.
- If the driver cancels your ride, you won’t be charged, and you might get a refund if you were already charged.
- You won’t get charged if the driver never shows up, and any pending charges will be released.
Remember, refunds are up to Lyft’s customer support team. They’ll either give you cash back to your card or credit you for future rides. Refunds usually take 3 to 5 business days to process after approval.
What is the service animal hotline telephone number?
How to get professional help with your Lyft problem
If you need help with Lyft, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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