Lowe’s is an American chain of retail home improvement and appliance stores in North America.
Monday through Saturday, 8 a.m. to 10 p.m. (ET)
Sunday, 8 a.m. to 9 p.m. (ET)
Credit card support: 1 (800) 444-1408
What you need to know about Lowe’s
Lowe’s does not seem to care about customer service. Here’s one case involving an extended protection plan that doesn’t work, preventing a customer from fixing a dishwasher. And here’s another one in which it brushed off a customer with a broken wine cooler. Lowe’s does not respond to our questions.
How to resolve a problem with Lowe’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Lowe’s mailing address
1000 Lowe’s Boulevard
Mooresville, NC 28117
https://www.lowes.com/
Lowe’s executive customer service contacts
Primary Contact
Ronda Harlow
Director Executive Customer Relations
1000 Lowe’s Boulevard
Mooresville, NC 28117
[email protected]
Secondary Contact
Vincent Scalese
Executive Vice President of Operations
1000 Lowe’s Boulevard
Mooresville, NC 28117
[email protected]
1000 Lowe’s Boulevard
Mooresville, NC 28117
Chief Executive
Marvin Ellison
President and Chief Executive Officer
1000 Lowe’s Boulevard
Mooresville, NC 28117
[email protected]
How to get professional help with your Lowe’s problem
If you need help with Lowe’s, you can contact our advocacy team or just click the "Get Help" button.
Get Help