Lowe’s Customer Service Contacts

Lowe’s is an American chain of retail home improvement and appliance stores in North America.

How to reach a person at Lowe’s

Main: 704-758-1000

Customer Service:  1 (800) 445-6937

Toll Free: 1 (877) 465-6937

Lowe’s Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Monday through Saturday, 8 a.m. to 10 p.m. (ET)
Sunday, 8 a.m. to 9 p.m. (ET)
Credit card support: 1 (800) 444-1408

What you need to know about Lowe’s

Lowe’s does not seem to care about customer service. Here’s one case involving an extended protection plan that doesn’t work, preventing a customer from fixing a dishwasher. And here’s another one in which it brushed off a customer with a broken wine cooler. Lowe’s does not respond to our questions.

How to resolve a problem with Lowe’s

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Lowe’s mailing address

1000 Lowe’s Boulevard
Mooresville, NC 28117
https://www.lowes.com/

Lowe’s social media channels

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Lowe’s executive customer service contacts

Primary Contact
Ronda Harlow
Director Executive Customer Relations
1000 Lowe’s Boulevard
Mooresville, NC 28117
[email protected]

Secondary Contact
Vincent Scalese
Executive Vice President of Operations
1000 Lowe’s Boulevard
Mooresville, NC 28117
[email protected]

1000 Lowe’s Boulevard
Mooresville, NC 28117

[email protected].

Chief Executive
Marvin Ellison
President and Chief Executive Officer
1000 Lowe’s Boulevard
Mooresville, NC 28117
[email protected]

How to get professional help with your Lowe’s problem

If you need help with Lowe’s, you can contact our advocacy team or just click the "Get Help" button.

Get Help