Global Entry

Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports.

At airports, program members proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.

Travelers must be pre-approved for the Global Entry program. All applicants undergo a rigorous background check and in-person interview before enrollment.

While Global Entry’s goal is to speed travelers through the process, members may still be selected for further examination when entering the United States. Any violation of the program’s terms and conditions will result in the appropriate enforcement action and termination of the traveler’s membership privileges.

1300 Pennsylvania Avenue NW
Washington, DC 20229

Phone Contacts

Main: 202-344-2738
Customer Service: (877) 227-5511
International: (202) 325-8000

CBP INFO Center is open Monday-Friday between 8:30 a.m. and 4 p.m. Eastern time.

(Telecommunications device for the hearing impaired: 1-800-877-8339 or

Email Contacts

Social Media Contacts


LinkedIn group is closed to the public.

Executive Contacts

It is not recommended that you contact the Commissioner or Deputy Commissioner with issues about Global Entry.  

Use the recommended phone and email systems first.  If unable to resolve your problem, it is more effective to contact your United States congressperson for your district and request help from their office.

Primary Contact
Denise M. Faingar
Chief of Consumer Products
1300 Pennsylvania Avenue NW
Washington, DC 20229
[email protected]

Secondary Contact
Robert E. Perez
Deputy Commissioner of United States Customs and Border Protection
1300 Pennsylvania Avenue NW
Washington, DC 20229
[email protected]

Chief Executive
Mark A. Morgan
Acting Commissioner of United States Customs and Border Protection
1300 Pennsylvania Avenue NW
Washington, DC 20229
[email protected]

Last updated: June 23, 2020.

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