Generali Global Assistance

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection it offers Standard, Preferred and Premium plans. Every Generali Global Assistance plan includes 24-Hour Emergency Assistance Services, for immediate aid accessible from anywhere in the world

Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

4181 Ruffin RD
Suite 150
San Diego, Calif. 92123
http://www.generalitravelinsurance.com


Phone Contacts

Customer Service: (800)-874-2442
Toll Free: 877-243-4135 (for emergency assistance)
International: Collect worldwide: 240-330-1529 (for emergency assistance)


Email Contacts

[email protected]
[email protected]

Start a claim online here


Social Media Contacts

Facebook
Twitter


Executive Contacts

The company has voluntarily provided company contact details and is considered to be responsive to customer complaints.  As such we would remain consumers that it is best to start by writing to the primary and secondary contacts. Do not start by writing to the CEO. 

Primary Contact
Lupe Zepeda
Customer Service Manager
4181 Ruffin RD
Suite 150
San Diego, Calif. 92123
[email protected]

Secondary Contact
Brandon Kay
Director, Travel Insurance Operations Claims
4181 Ruffin RD
Suite 150
San Diego, Calif. 92123
[email protected]generaliglobalassistance.com

James Sion
Chief Operating Officer
4181 Ruffin RD
Suite 150
San Diego, Calif. 92123
[email protected]

Chief Executive
Chris Carnicelli
Chief Executive Officer, North America, Generali Global Assistance
4181 Ruffin RD
Suite 150
San Diego, Calif. 92123
[email protected]

The company has voluntarily provided company contact details and is considered to be responsive to customer complaints.  As such we would remain consumers that it is best to start by writing to the primary and secondary contacts. Do not start by writing to the CEO. 


Last updated: September 15, 2019.


NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolutionDo not simply write to the CEO or send your request to all the executives at once. This could severely limit your ability to resolve your issue. Rather, start with the primary contact and then work your way down the list.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. If you detect any omissions, misstatements or errors, please contact us immediately.