Fred. Olsen Cruise Lines Customer Service Contacts

Fred. Olsen Cruise Lines is a UK-based, Norwegian-owned cruise shipping line with four cruise ships. It was founded in 1848. The company headquarters are in Ipswich, Suffolk, in the United Kingdom, and is owned by Bonheur and Ganger Rolf. The company is part of the Fred. Olsen Group.

Fred. Olsen Cruise Lines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Open Mon-Fri: 08:00AM – 08:00PM
Sat: 09:00AM – 5:00PM
Sun: 10:00AM – 4:00PM

What you need to know about Fred. Olsen Cruise Lines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Fred. Olsen Cruise Lines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

VAT Number: 927 5336 08 (may be important for customers who are filing for a VAT tax refund)

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Fred. Olsen Cruise Lines mailing address

Fred. Olsen House
White House Road
Ipswich, Suffolk U.K. IP1 5LL
https://www.fredolsencruises.com/

Fred. Olsen Cruise Lines social media channels

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Fred. Olsen Cruise Lines executive customer service contacts

Primary Contact
Clare Ward
Director of Product and Customer Services
Fred. Olsen House
White House Road
Ipswich, Suffolk U.K. IP1 5LL
[email protected]

Secondary Contact
Ruth Burton
Public Relations Executive
Fred. Olsen House
White House Road
Ipswich, Suffolk U.K. IP1 5LL
[email protected]
+44 (0) 1473 292407

Peter Deer
Managing Director Fred. Olsen Cruise Lines
Fred. Olsen House
White House Road
Ipswich, Suffolk U.K. IP1 5LL
[email protected]

Chief Executive
Nick Emery
CEO Fred. Olsen Ltd
Fred. Olsen House
White House Road
Ipswich, Suffolk U.K. IP1 5LL
[email protected]

How to get professional help with your Fred. Olsen Cruise Lines problem

If you need help with Fred. Olsen Cruise Lines, you can contact our advocacy team or just click the "Get Help" button.

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