Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.
Ford Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Ford
We receive many complaints about Ford. Here’s one case involving a Ford Escape that went on the blink.
How to resolve a problem with Ford
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Ford mailing address
1 American Road
Dearborn, MI 48126
Ford executive customer service contacts
Primary Contact
Lisa Materazzo
Chief Marketing Officer
[email protected]
Chief Executive
Jim Farley
[email protected]
What is Ford customer service mailing address?
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
How can I contact Ford customer service?
Call (800) 565-3673.
When can I contact Ford customer service?
Monday to Friday 8 a.m. to 11 p.m. Eastern time
Saturday 8 a.m. to 8 p.m. Eastern time
Does Ford have a live chat option?
Yes, you can contact Ford via live chat here.
When is the live chat site available?
Monday to Friday 8:30 a.m. to 10 p.m. Eastern time
Saturday and Sunday 11 a.m. to 7 p.m. Eastern time
How to get professional help with your Ford problem
If you need help with Ford, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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