Eurostar is a high-speed rail service connecting London with Avignon, Brussels, Lille, Lyon, Marseille and Paris.
Eurostar Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Eurostar
We receive occasional complaints about Eurostar. The carrier has canceled trains and left passengers stranded, and and some feel the company is needlessly greedy.
How to resolve a problem with Eurostar
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Eurostar’s mailing address
Times House
Bravingtons Walk
London, N1 9AW
https://www.eurostar.com/us-en
Eurostar’s executive customer service contacts
Primary Contact
Amber Kirby
Customer Experience Director
Times House
Bravingtons Walk
London, N1 9AW
[email protected]
Secondary Contact
Marc Noaro
Chief Customer Officer
Times House
Bravingtons Walk
London, N1 9AW
[email protected]
Simon Lejeune
Chief Operating Officer
Times House
Bravingtons Walk
London, N1 9AW
[email protected]
Chief Executive
Jacques Damas
Chief Executive Officer
Times House
Bravingtons Walk
London, N1 9AW
[email protected]
How to get professional help with your Eurostar problem
If you need help with Eurostar, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help
