The Disney Vacation Club is a vacation timeshare program owned and operated by Disney Vacation Development, Inc., a subsidiary of Walt Disney Parks and Resorts, a unit of The Walt Disney Company.
What you need to know about Disney Vacation Club
We get few complaints about Disney Vacation Club. It promised to assist with the second reservation but failed to follow through.
How to resolve a problem with Disney Vacation Club
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Disney Vacation Club’s mailing address
1390 Celebration Boulevard
Celebration, FL 34747
https://disneyvacationclub.disney.go.com/
Disney Vacation Club’s executive customer service contacts
Primary Contact
Sharon Sasaske
VP member Experience
1390 Celebration Boulevard
Celebration, FL 34747
[email protected]
(407) 566-3131
Nancy Irvine, administrative assistant, (407) 566-3201, [email protected]
Secondary Contact
Leigh Nieman
Director of member experience
1390 Celebration Boulevard
Celebration, FL 34747
[email protected]
(407) 566-3108
Maricela Lopez, administrative assistant, (407) 566-3288, [email protected]
Ken Potrock
SVP/GM Vacation club
1390 Celebration Boulevard
Celebration, FL 34747
[email protected]
(407) 566-3830
Lena Adabody, administrative assistant, (407) 566-3830, [email protected]
How to get professional help with your Disney Vacation Club problem
If you need help with Disney Vacation Club, you can contact our advocacy team or just click the "Get Help" button.
Get Help