Dick’s Sporting Goods is a sporting goods retailer.
Dick’s Sporting Goods Responsiveness rating
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What you need to know about Dick’s Sporting Goods
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Dick’s Sporting Goods
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Dick’s Sporting Goods mailing address
345 Court Street
Coraopolis, PA 15108
Dick’s Sporting Goods social media channels
The Facebook page can be used to contact Customer Service, and it appears that they do respond to messages in a timely manner.
Dick’s Sporting Goods executive customer service contacts
Primary Contact
Mary Holahan Myles
Director of Customer Relations Manangement
345 Court Street
Coraopolis, PA 15108
[email protected]
Secondary Contact
Michael Smith
Head of Customer Experience
345 Court Street
Coraopolis, PA 15108
[email protected]
Chief Executive
Lauren Hobart
345 Court Street
Coraopolis, PA 15108
[email protected]
How can I contact Dick’s Sporting Goods customer service?
Call (877) 846-9997 or email [email protected].
Does Dick’s Sporting Goods sell assault-style weapons?
In February 2018, Dick’s announced it would stop selling assault-style weapons.
When can I contact Dick’s Sporting Goods customer service?
Monday to Sunday, 7 a.m. to 5 p.m. Eastern time
How can I get a refund from Dick's Sporting Goods?
- Return time: You have 90 days to return most products. But if you bought something from Dick’s Sporting Goods Warehouse or Going, Going, Gone! locations, you have 45 days.
- Proof of purchase: If you have proof of purchase, like an order number, email confirmation, receipt, pack slip, or return barcode, you’ll get a refund for how you paid.
- No proof of purchase: If you don’t have proof of purchase, you can still return the item with a valid ID. But you’ll get store credit for the lowest selling price instead of a refund.
- Condition of the product: The item you’re returning needs to be clean and in a condition that can be sold again.
- Exclusions: Some items can’t be returned if they’ve been opened. This includes firearms, ammunition, certain types of bows, items that need fuel, airbeds, custom items, autographed memorabilia, certain shoes, and gift cards.
- Return process: You can return items to any Dick’s Sporting Goods store or mail them back. Just remember, you might have to pay for the return shipping.
How to get professional help with your Dick’s Sporting Goods problem
If you need help with Dick’s Sporting Goods, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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