Based in Genoa, Italy, Costa Cruise is one of the main operating companies in the Carnival Group with executive control of the group’s activities in Europe. The company is responsible for operation of Costa Cruises in Italy, AIDA Cruises in Germany and Ibero Cruises in Spain.
Customer Service Resources
Post-Cruise Customer Service, Costa Cruises,
200 S. Park Road, Suite 200,Hollywood FL 33021
What you need to know about Costa Cruises
The company responds to most customer complaints in a satisfactory manner.
How to solve a problem with Costa Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Costa Cruises mailing address
Costa Cruises
Piazza Piccapietra, 48, 16121
Genoa, Italy
https://www.costacruises.com/
Costa Cruises social media channels
Costa Cruises executive customer service contacts
Primary Contact
Heather Aitkens
Guest Relations Coordinator
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]
Secondary Contact
Ruben Perez
General Manager
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]
Chief Executive
Michael Thamm
Guest Relations Coordinator
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]
How to get professional help with your Costa Cruises problem
If you need help with Costa Cruises, you can contact our advocacy team or just click the "Get Help" button.
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