Citigroup Customer Service Contacts

Citigroup Inc. or Citi is an American multinational banking and financial services corporation headquartered in New York.

Citigroup Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Citigroup

We receive occasional complaints about Citigroup. Here’s one where a consumer did not receive four percent cash back because of a technicality. And Citi didn’t side with one of its customer in a dispute, but should have.

How to resolve a problem with Citigroup

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Citigroup mailing address

399 Park Avenue
New York, NY 10043
https://www.citigroup.com/citi/

Citigroup social media channels

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Citigroup executive customer service contacts

Primary Contact
Elizabeth Barnett
Senior Vice President, Global Customer Solutions
399 Park Avenue
New York, NY 10043
[email protected]

Secondary Contact
Margo Pilic
Chief of Staff to CEO
399 Park Avenue
New York, NY 10043
[email protected]

Karen Peetz
Chief Administrative Officer
399 Park Avenue
New York, NY 10043
[email protected]

Chief Executive
Jane Fraser
CEO and President of Consumer Banking
399 Park Avenue
New York, NY 10043
[email protected]

How to get professional help with your Citigroup problem

If you need help with Citigroup, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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