China Airlines Customer Service Contacts

China Airlines is the flag carrier and largest airline of the Republic of China. It is headquartered in Taiwan Taoyuan International Airport.

How to reach a person at China Airlines

Customer Service:  800-227-5118 North America

Toll Free: 800-227-5118 North America

International: +886-2-412-9000

China Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Taiwan

Customer Service: 412-9000 (Mobile: 02-412-9000)  Fax: 02-2514-6004~6

China

Customer Service: 86-400-888-6998

Customer Complaints: USA and Canada: China Airlines CSS department 200 N. Continental Blvd. EL Segundo, CA 90245, U.S.A.

What you need to know about China Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with China Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

China Airlines’s mailing address

No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
https://www.china-airlines.com/us/en

China Airlines’s social media channels


China Airlines’s executive customer service contacts

Primary Contact
Chen, I-Chieh
Vice President
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
[email protected]

Secondary Contact
Daniel Peng
Corporate Communications Office Vice President and Spokesman
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
[email protected]

Chief Executive
Hsieh Su-Chien
Chairman u0026 President
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758

How to get professional help with your China Airlines problem

If you need help with China Airlines, you can contact our advocacy team or just click the "Get Help" button.

Get Help

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