Booking.com Customer Service Contacts

Booking.com is an online travel agency specializing in hotel accommodations.

How to reach a person at Booking.com

Customer Service: +44 (0) 20 3320 2600

Toll Free: (888) 850-3958

Booking.com Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Booking.com

We’ve been getting a lot of complaints about Booking.com lately, and it is barely hanging on to its current rating. Here’s a recent case in which a customer was billed twice for her hotel room. Here’s a rate error that Booking.com refused to correct. Also, Booking.com wouldn’t help these customers fix their suspended account.

How to resolve a problem with Booking.com

Here’s how to get a refund from Booking.com.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Booking.com mailing address

Booking.com
Compass House
80 Newmarket Road
Cambridge, United Kingdom CB5 8DZ
https://www.booking.com/

Booking.com social media channels

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Booking.com executive customer service contacts

Primary Contact
Paul Downham
VP of Customer Service
Compass House
80 Newmarket Road
Cambridge, United Kingdom CB5 8DZ
[email protected] , [email protected]

Secondary Contact
Cynthia Muller
Managing Director of Booking.com, Americas
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]

James Waters
Senior Vice President Accommodations and Operations
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]

Chief Executive
Glen Fogel
Chief Executive Officer
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]

How to get professional help with your Booking.com problem

If you need help with Booking.com, you can contact our advocacy team or just click the "Get Help" button.

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