Booking.com is an online travel agency specializing in hotel accommodations.
What you need to know about Booking.com
We’ve been getting a lot of complaints about Booking.com lately, and it is barely hanging on to its current rating. Here’s a recent case in which a customer was billed twice for her hotel room. Here’s a rate error that Booking.com refused to correct. Also, Booking.com wouldn’t help these customers fix their suspended account.
How to resolve a problem with Booking.com
Here’s how to get a refund from Booking.com.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Booking.com mailing address
Booking.com
Compass House
80 Newmarket Road
Cambridge, United Kingdom CB5 8DZ
https://www.booking.com/
Booking.com social media channels
Booking.com executive customer service contacts
Primary Contact
Paul Downham
VP of Customer Service
Compass House
80 Newmarket Road
Cambridge, United Kingdom CB5 8DZ
[email protected] , [email protected]
Secondary Contact
Cynthia Muller
Managing Director of Booking.com, Americas
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]
James Waters
Senior Vice President Accommodations and Operations
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]
Chief Executive
Glen Fogel
Chief Executive Officer
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]
How to get professional help with your Booking.com problem
If you need help with Booking.com, you can contact our advocacy team or just click the "Get Help" button.
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