Avalon Waterways is an American ship and river cruise line owned by the Globus family of brands. It is headquartered in Littleton, Colo.
Avalon Waterways Responsiveness rating
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What you need to know about Avalon Waterways
The company responds to most customer complaints in a satisfactory manner.
How to solve a problem with Avalon Waterways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Avalon Waterways mailing address
Avalon Waterways
5301 South Federal Circle
Littleton, CO 80123
Avalon Waterways social media channels
Avalon Waterways executive customer service contacts
Primary Contact
Pam Hoffee
Chief Operating Officer
5301 South Federal Circle
Littleton, CO 80123
[email protected]
Secondary Contact
Steve Born
Vice President of Marketing
5301 South Federal Circle
Littleton, CO 80123
[email protected]
Chief Executive
Scott Nisbet
Chief Executive Officer
5301 South Federal Circle
Littleton, CO 80123
[email protected]
What are Avalon Waterways customer service's hours of operation?
Avalon Waterways customer service is available during the following hours:
Monday to Friday, 6:00 a.m. to 6:00 p.m. Mountain Standard time.
Saturday and Sunday, 7:00 a.m. to 3:30 p.m. Mountain Standard time.
How can I contact Avalon Waterways customer service?
You can call Avalon Waterways Customer Service at (877) 380-1535 or email Avalon Waterways Customer Service at [email protected].
What do I need to know about canceling my reservation at Avalon Waterways?
To cancel your reservation with Avalon Waterways, you’ll need to follow these steps:
Understand the cancellation policy: Avalon Waterways has specific rules for canceling reservations, which depend on factors like the type of reservation and when you’re canceling. These rules determine any fees associated with canceling your trip.
Trip cancellation waiver: If you’ve purchased a trip cancellation waiver, you may be eligible to cancel your trip and receive a refund. This refund would typically cover the cancellation penalty amount minus the cost of your Travel Protection. However, if your reason for cancellation doesn’t meet the criteria for a cash refund, you might receive a Cancel for Any Reason travel certificate. This certificate would equal the cancellation penalty amount and be valid for travel within two years from the original vacation start date.
How can I cancel my reservation with Avalon Waterways?
You can call Avalon Waterways Customer Service at (877) 380-1535 or email Avalon Waterways Customer Service at [email protected].
How to get professional help with your Avalon Waterways problem
If you need help with Avalon Waterways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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