Air France

Air France is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France-KLM Group. U.S. customer service inquiries are often deferred to its SkyTeam global alliance partner, Delta Air Lines.

45, rue de Paris 95
747 Roissy CDG
Cedex , France

Phone Contacts

Main: (+33) 1 41 56 78 00
Toll Free: (877) 247-9247

Please before writing a letter to an executive at Air France please do the following:

For Air France tickets purchased in the US go to this link and click on your issue to get a case number

For tickets on KLM ticket – AF website
KLM ticket -KLM website
AF will be handled by DL in the US, and KLM will be handled by their Customer Relations team in the Netherlands for the most part. Once in the website they should look for the required service such as Customer Relations, Baggage, Refunds, etc…
The important thing to remember is that the customer should fill out the information required, they will automatically get a case number to which they may refer for further questions.


Toll-free phone: (800) 237-2747
Fax: (+33) 01 41 56 70 29
Baggage Service Office and Lost and Found: (+33) 01 55 69 84 68


Air France, 125 W 55th St floor 2, New York, NY 10019

Customer Relations for the Flying Blue program
(for North, Central and South America)
Flying Blue
235 King Street East
Kitchener, ON N2G 4N5
Toll-free phone: (800) 375-8723
International phone: (519) 772 3570

Email Contacts

[email protected]

Contact Us page

Social Media Contacts


Executive Contacts

Primary Contact
Fred Kahane
VP Customer Loyalty
45, rue de Paris 95
747 Roissy CDG
Cedex , France
[email protected]

Note: North America request now go through Air France’s codeshare partner, Delta Air Lines. Those are handled by Lucinda Bachand at [email protected].

Chief Executive
Anne Rigail
45, rue de Paris 95
747 Roissy CDG
Cedex , France
[email protected]

Last updated: April 21, 2020.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolutionDo not simply write to the CEO or send your request to all the executives at once. This could severely limit your ability to resolve your issue. Rather, start with the primary contact and then work your way down the list.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by If you detect any omissions, misstatements or errors, please contact us immediately.