Air France is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France-KLM Group. U.S. customer service inquiries are often deferred to its SkyTeam global alliance partner, Delta Air Lines.
Air France Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Air France
We receive frequent complaints about Air France. t wasn’t just slow to refund customers during the pandemic. It sometimes also plays games with customers, canceling flights and then refusing to refund them.
How to resolve a problem with Air France
We have tested the emails on this page. However, we believe some of these contacts are manually bouncing emails to customers, giving the appearance that they have an incorrect address. This has earned Air France a lower responsiveness rating. Check out our guide to booking and troubleshooting an airline ticket. Don’t forget to consult EC 261 for your consumer rights.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Air France mailing address
Air France
45 rue de Paris 95747
Roissy CDG
Air France social media channels
Air France executive customer service contacts
Primary Contact
Alexandre Boissy
Executive Vice President and Corporate Secretary
45 rue de Paris 95747
Roissy CDG
Cedex, France
[email protected]
Secondary Contact
Catherine Villar
Executive Vice President In-Flight Services
45 rue de Paris 95747
Roissy CDG
Cedex , France
[email protected]
Chief Executive
Anne Rigail
45 rue de Paris 95747
Roissy CDG
Cedex , France
[email protected]
Frequently asked questions about Air France
You can reach Air France’s customer service at (800) 237-2747 or 1-860-AIRFRANCE, or visit its website.
To speak directly with a representative at Air France, dial (800) 237-2747 for automated service or (800) AIRFRANCE.
Air France customer service is available 24/7 for bookings, reservations, flight information, and other inquiries. You can reach them by calling (800) 237-2747 for automated service or 800) AIRFRANCE to speak with a representative.
Air France customer service is available 24 hours a day, seven days a week. Call (800) 237-2747 for automated service or (800) AIRFRANCE to speak with a representative.
Yes, Air France does provide customer support through WhatsApp, Apple Messages, and Messenger.
To request assistance, contact Air France customer service at (800) 237-2747 or visit its website for information on special services such as wheelchair assistance or medical needs.
No, Air France Connect is not free during the flight. Passengers can purchase various Wi-Fi packages while onboard.
You can submit complaints or feedback by completing an online form on Air France’s website. Alternatively, contact customer service at (800) 237-2747.
Air France offers refunds for eligible tickets, with refund policies varying based on fare type and conditions.
Air France is part of the Air France-KLM Group, which resulted from the merger of Air France and KLM Royal Dutch Airlines.
Clients flying with Air France can select their preferred seats at any time during the booking process or on the airline’s website or mobile app.
Air France offers complimentary meals and drinks based on travel class and route.
Alcoholic beverages, including wine, beer, and spirits, are offered by Air France as part of its in-flight service.
Air France doesn’t charge for providing wheelchairs to passengers requiring assistance, but arrangements should be made in advance.
How to get professional help with your Air France problem
If you need help with Air France, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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