I just read this from a guy who drilled down to see what the real policy was on an upcoming Marriott res: "Your reservation is not guaranteed if you arrive late. Please note that your room will only be guaranteed until 6:00 p.m. on the day of your expected arrival." They're saying that they won't hold a guaranteed room for you, but if YOU don't show up, they'll charge you. A most interesting take on customer service, eh? Marriott must be taking lessons from the airlines. If this is true, it's stunning. Any opinions or intel on whether this little tidbit? It would certainly preclude me from ever staying at a Marriott anywhere.