Wal-mart Dishonest Advertising

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Apr 20, 2020
3
0
1
35
Wal-Mart located at 3875 Mundy Mill Rd, Oakwood, GA 30566 store #3627
Wal-mart is so fake with false advertising and posting prices then not honoring the price. My wife took off work to go out of her way to pick up what should be our New Television. Only to be surrounded by Male associates who belittled her while refusing to Sale her the Advertised product a "65" Phillips Smart TV for $154.00" they have 3 sitting on the Shelf in plain view. We also have the Advertisement to even show and they while down talking my wife pathetically went online via their "Telxon" the Device they carry and use.
These people was so dumb they attempted to change the price to $199.99 and we still told them "Fine we still wanted the item".
The all Male workers pretty much laughed and told her it was different models and made excuses PLUS NOT ONLY CHANGED THE ONLINE PRICE BUT LISTED AS "OUT OF STOCK". My wife was made to look a fool so she demanded the Store Manager just to be told "The are not at the store today" very rudely.
This is a well verified proof Walmart Advertised to only draw attention and have Customers come to their business. If the matter is not resolved and Walmart Correct this by selling us the AS ADVERTISED PRICE I have my Attorney sending them a court summons.
You will also pay for my wife's missed hours at work for your false deal and we will pursue the Security Video to illustrate the Male antagonist who belittle her cause she is a Woman and she felt emotionally abused.
 

Attachments

Apr 20, 2020
1
0
1
35
It seems pretty clear it was a pricing error. Not much to do.

Also, I wouldn't threaten anybody with an attorney unless you intend to follow through. Since they'd cost more than the TV, if you found one willing to talk to you about it, it wouldn't make sense. Besides, stores aren't normally responsible for honest mistakes.
 
Apr 20, 2020
3
0
1
35
But you are wrong they should have honored the price and then fixed it but even after they changed the price again to $199.99 they refuse to sale us the tv. 3 of the exact tv on the listing and would try a damn Jedi mind trick "These are not the Tv you are seeking"
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
22,882
22,843
113
New York
www.promalvacations.com
If you have already contacted your attorney who is issuing a summons as your post says- there is really nothing else we can offer. Let your attorney take care of this. Plus- if you told Wal-Mart your attorney was sending them a court summons they will not deal with you at all. They will let notify their legal department to deal with you.

You would have been better off filing a complaint with your local Consumer Affairs Dept.

Did you try to order the tv online at the advertised price and have it shipped to you?

I would also advise you to check the small print on the ad you had. There is usually a blurb about pricing errors absolving a store if there was a price error.

Your attorney needs to handle this now. Once a legal process has begun, we don’t get involved.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
22,882
22,843
113
New York
www.promalvacations.com
Please note number 3 in our FAQ:

Are there any cases you don’t mediate?

Yes. Here’s a partial list:

Airfares that go up after selecting a flight option (caching).
Airline seat comfort issues, including in-flight entertainment systems that don’t work.
Any case involving legal action against a company or customer.
Asking a company to honor an obvious price error.
Car rental damage cases.
Cases submitted on behalf of a third party.
Compensation for delays that resulted in lost vacation or work days.
Getting a refund for a nonrefundable airline ticket or hotel room.
Missing or expired loyalty points.
Recently lost or misplaced luggage.
Visa/passport problems that led to denied boarding.
 
Sep 19, 2015
5,580
8,357
113
49
Are you sure that it was the exact same model that was on the shelf? There are different models that work with different smartphone operating systems.

The ad says no store pickups so why would this bring people into the store if it is an online price?

You have an attorney sending them a court summons? Really there is a court open that would accept this filing during a pandemic?
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
22,882
22,843
113
New York
www.promalvacations.com
Are you sure that it was the exact same model that was on the shelf? There are different models that work with different smartphone operating systems.

The ad says no store pickups so why would this bring people into the store if it is an online price?

You have an attorney sending them a court summons? Really there is a court open that would accept this filing during a pandemic?
Good catch on the no store pickup. That means it’s an online sale only.
 
Sep 18, 2018
71
234
33
55
* That is not an ad; it is an online listing.
* It is an online-only item, as others have noted.
* It's marked as"Clearance" and "Special Buy," so quantities were limited.
* It no longer appears to be available.
* It's a poorly reviewed model, even at that price.

If you want a decent TV at a budget price, look for a TCL model.

You have a legitimate complaint about the reception your wife received and should follow up with the store about that. But there's really nothing that the store owes you other than an apology and maybe a discount on another TV. That model is no longer available at most places, and is not worth getting if it were.
 

Mel65

Mar 23, 2015
465
928
93
55
I wanna know why this happen and the TV that we was denied only after we bring the AD in the store and see 3 on the shelf but price was $500 on shelf.
You know this is a consumer advocacy site, with NO association with WalMart right? Saying, 'you will pay" does no good here, and since you mentioned you've already contacted a lawyer, if you put that in communication with WalMart they will not talk to you any longer. Threatening legal action (over $165??) was not a good move. Also, were you WITH your wife, or is this story second hand? She should be the one writing if the incident occurred out of your presence.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
22,882
22,843
113
New York
www.promalvacations.com
You know this is a consumer advocacy site, with NO association with WalMart right? Saying, 'you will pay" does no good here, and since you mentioned you've already contacted a lawyer, if you put that in communication with WalMart they will not talk to you any longer. Threatening legal action (over $165??) was not a good move. Also, were you WITH your wife, or is this story second hand? She should be the one writing if the incident occurred out of your presence.
It really doesn’t matter because the ad was for online purchases, not in store.
 
Apr 10, 2017
141
184
43
Are you sure that it was the exact same model that was on the shelf? There are different models that work with different smartphone operating systems.

The ad says no store pickups so why would this bring people into the store if it is an online price?

You have an attorney sending them a court summons? Really there is a court open that would accept this filing during a pandemic?
The web page says both no delivery and no pickup. Good trick. And for the OP, there is no way that an individual store employee would be able to change the price on the Walmart website. Imagine the confusion if Walmart, the country's largest employer, allowed any employee to change website pricing. The TV may have been available at 5am when you first saw it but was sold out at noon when you got to the store. Just like a black Friday sale. TVs are getting bigger and cheaper. There will always be another.
 
  • Like
Reactions: Neil Maley
Sep 19, 2015
5,580
8,357
113
49
Hope the lawyer has not been hired. Here is the model available in store at Oakwood GA -- note there are three of them listed as in stock -- is 65PFL5604/F7. The model number the OP has in the screenshots is the 65PFL5602/F7 -- note the different numbers in red. It was not the same model so it is not the same tv.

Screenshot_2020-04-20 Philips 65 Class 4K Ultra HD (2160p) Android Smart LED TV with Google As...png
 
  • Like
Reactions: Neil Maley
Apr 10, 2017
141
184
43
Hope the lawyer has not been hired. Here is the model available in store at Oakwood GA -- note there are three of them listed as in stock -- is 65PFL5604/F7. The model number the OP has in the screenshots is the 65PFL5602/F7 -- note the different numbers in red. It was not the same model so it is not the same tv.
While the model numbers are different, believe that stores like Walmart and Costco have enormous sway with the manufacturers and could get them to put 10 different model numbers on the same tv. The goal is to make comparison shopping more difficult.
 
Sep 19, 2015
5,580
8,357
113
49
While the model numbers are different, believe that stores like Walmart and Costco have enormous sway with the manufacturers and could get them to put 10 different model numbers on the same tv. The goal is to make comparison shopping more difficult.
I am not sure that is relevant in this case -- the last number of the Phillips tv model numbers before the slash are reported to the year of manufacture

The sale version, ending in a 2 was manufactured in 2017.

The one still at the store, ending with a 4 and more expensive, was manufactured in 2019 -- that would be a reason that one is much cheaper than the other -- two year difference is a lot in consumer electronics.



Screenshot_2020-04-20 Philips TV model number by year 2012-2019 decode, explained.png
 
Jan 11, 2019
97
186
33
54
My niece is a manager at a Walmart and her husband is top manager at a Walmart Neighborhood Market and there is no way an associate on the floor can change a price online for anything. The website is run by a different set of workers that aren't located in the actual stores. Plus, and I'm curious, how did she get many associates in electronics to help her? I'm lucky to track down one person....the t.v is an old one that's on clearance as the others have said. They do have clearance items in the stores occasionally, but this isn't one of them.