United schedule change refund

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Apr 15, 2020
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Booked a roundtrip departing ORD to SAV over April 9-12 for $700. About 3 weeks ago, I got an email from United saying there was a "schedule change" for my reservation. Basically they cancelled my flights and automatically rebooked me on a new one departing 4 hours earlier. Three days before my scheduled departure I spoke the a customer service supervisor and was told I wasn't able to get a refund since the schedule change was under a 25 hour difference. I ended up waiting until 24 hours before my new departure time to cancel the flight. Now I have an flight voucher.

Do I have any grounds to obtain a refund? Seems ridiculous that they can cancel the original flight and put me on a different one without my consent and not consider it a "cancellation."
 
Apr 15, 2020
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That isn’t a major flight change. If the airline didn’t cancel your flight, you aren’t due a refund according to DOT rules.
Where can customers find information about flight changes? I always assumed a schedule change greater than 2 hours resulted in a refund if the new time did not work for you. It seems there are no hard rules on how a "major change" is defined.
 

jsn55

Verified Member
Dec 26, 2014
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Where can customers find information about flight changes? I always assumed a schedule change greater than 2 hours resulted in a refund if the new time did not work for you. It seems there are no hard rules on how a "major change" is defined.oo
I thought so too ... but I've seen several references to "25 hours" in the past few days. Access your airline's website and track down their exact wording. Take your time, click on all their "notices" and you should come up with the answer. How long that answer is good for is anyone's guess.
 
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