We found out ( 600+) members fighting for refund, that Turnkey is keeping our money...The owners do not have it...There were owners who reached out to our group and had wished they could give the money back to us but they were not given to them by Turnkey...and yes, thank you for the advise, we started a class action with atty general in Texas.It is most likely that the owners have the money and aren’t refunding anything. Same thing with VRBO and Airbnb.
Turnkey is located in Texas. You might want to file a complaint with the Attorney General in Texas. Not sure they can do anything but it’s worth a try.
I hope that folks will see the drawbacks of using these type of sites. These are among the complaints we are seeing the most of at this time.
Not so much with hotels. Think about that next time you decide to travel.