Travelocity Refunds

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May 14, 2020
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Looking for some help from anyone who may have dealt with a similar experience:

I've been in a multi-day back and forth with Travelocity trying a refund for a hotel stay at the Standard Hotel from May 24-26. The hotel is closed until the 31st (at least). They have give me a "voucher" but are completely unwilling to offer a refund. The hotel policy states they are waiving all cancellation fees for any reservations, no mention of a refund.

I've tried reasoning with Travelocity's customer service teams and Twitter to no avail.

Any more ideas?
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
22,882
22,843
113
New York
www.promalvacations.com
Because you booked through Travelocity, you are stuck with Travelocity’s terms. The hotel may be waiving cancellation fees but you aren’t dealing with the hotel. Travelocity often buys those rooms at discounted prices and there are different terms. Was it a nonrefundable rate?
 
May 14, 2020
2
0
1
32
Because you booked through Travelocity, you are stuck with Travelocity’s terms. The hotel may be waiving cancellation fees but you aren’t dealing with the hotel. Travelocity often buys those rooms at discounted prices and there are different terms. Was it a nonrefundable rate?
Yes it was
 
May 27, 2020
2
0
1
65
Looking for some help from anyone who may have dealt with a similar experience:

I've been in a multi-day back and forth with Travelocity trying a refund for a hotel stay at the Standard Hotel from May 24-26. The hotel is closed until the 31st (at least). They have give me a "voucher" but are completely unwilling to offer a refund. The hotel policy states they are waiving all cancellation fees for any reservations, no mention of a refund.

I've tried reasoning with Travelocity's customer service teams and Twitter to no avail.

Any more ideas?
I am having the same problem with Travelocity for a stay in Barcelona Spain May 20 - 23. Hotel also says that they are waiving cancellation fees, and Travelocity is only willing to give us a "coupon" for stay in that particular hotel in Spain within the next 12 months. Absolutely furious with Travelocity.
 
May 27, 2020
2
0
1
65
Looking for some help from anyone who may have dealt with a similar experience:

I've been in a multi-day back and forth with Travelocity trying a refund for a hotel stay at the Standard Hotel from May 24-26. The hotel is closed until the 31st (at least). They have give me a "voucher" but are completely unwilling to offer a refund. The hotel policy states they are waiving all cancellation fees for any reservations, no mention of a refund.

I've tried reasoning with Travelocity's customer service teams and Twitter to no avail.

Any more ideas?
By the way, I did go to my credit card company to dispute the charge. Hopefully, at least they will help. Travelocity will NEVER get my business again, and I will make it loud and clear to anyone who will hear it. Ridiculous and outrageous that they won't support their customers during this strange circumstance we find ourselves in.
 

jsn55

Verified Member
Dec 26, 2014
9,691
10,482
113
San Francisco
Next time, please book directly with the hotel. I just received a refund on a non-refundable hotel in Spain.
Online booking services like to think they're providing travellers with a good product. And that may be true, as long as things go along swimmingly. All they do is take your booking. Throw in even a small glitch, and people immediately see the folly in dealing with them. There's just no reason to use them for booking travel.
 
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