Thank you! AA refunded our flights

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May 27, 2020
I love your column in the Mercury News and was intrigued at the articles about airlines owing refunds when they change/ cancel flights. I followed the instructions you shared in your published columns, and sent an email to American Airlines last night. This morning I had an email reply from them confirming they will issue a refund. *Thank you* for your advocacy work and for publishing your column in local papers!