I booked a trip with Southwest to accompany my 92 year old step mother, to visit her daughter and grandchildren in Florida. The trip was scheduled March 26 - March 30. . I paid for 2 tickets : $771.92. We cancelled our reservation on March 13 due to Covid-19, and my step-mother's compromised health. She has Chronic Obstructive Pulmonary Disease. I investigated our refunds, and found that the travel funds were issued in each ticketed passenger’s name. I contacted Southwest and requested that that both travel funds be issued in my name since I paid for both tickets. I was denied. I have since written to Southwest, and have been denied. It is HIGHLY UNLIKELY that my step mother will ever choose to fly again. I realize the date for the travel fund use has been extended to September, 2022. However, I feel strongly that Southwest should issue the travel funds for both tickets to me in these extenuating circumstances.