Southwest

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May 22, 2020
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I booked a trip with Southwest to accompany my 92 year old step mother, to visit her daughter and grandchildren in Florida. The trip was scheduled March 26 - March 30. . I paid for 2 tickets : $771.92. We cancelled our reservation on March 13 due to Covid-19, and my step-mother's compromised health. She has Chronic Obstructive Pulmonary Disease. I investigated our refunds, and found that the travel funds were issued in each ticketed passenger’s name. I contacted Southwest and requested that that both travel funds be issued in my name since I paid for both tickets. I was denied. I have since written to Southwest, and have been denied. It is HIGHLY UNLIKELY that my step mother will ever choose to fly again. I realize the date for the travel fund use has been extended to September, 2022. However, I feel strongly that Southwest should issue the travel funds for both tickets to me in these extenuating circumstances.
 

justlisa

Feb 12, 2019
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Someone else might know better, but I think they're pretty stickler about travel funds going to whoever the ticket was for not who bought them. BUT Southwest is giving people an option. They are currently allowing you to convert the travel funds to Reward Points. And you can buy tickets for others with Reward Points. Southwest is working to build this capability so you can't do this quite yet. Keep checking the website to see when this option goes live https://www.southwest.com/Coronavirus/?clk=CORONAVIRUS_TA&cbid=4430033

I believe you can transfer points to someone if your step mom doesn't want to keep the points for herself.
 
Apr 10, 2017
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Someone else might know better, but I think they're pretty stickler about travel funds going to whoever the ticket was for not who bought them. BUT Southwest is giving people an option. They are currently allowing you to convert the travel funds to Reward Points. And you can buy tickets for others with Reward Points. Southwest is working to build this capability so you can't do this quite yet. Keep checking the website to see when this option goes live https://www.southwest.com/Coronavirus/?clk=CORONAVIRUS_TA&cbid=4430033

I believe you can transfer points to someone if your step mom doesn't want to keep the points for herself.
Good to know.
 

jsn55

Verified Member
Dec 26, 2014
9,730
10,524
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San Francisco
If the new travel funds plan doesn't work for you, I'd wait until life calms down a bit ... maybe July or August ... and write a concise, polite, appreciative letter to SW asking for an exception to their rule. Submit to Customer Service, then use our Company Contacts to escalate. Wait two weeks between each submission.
 
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