This past Saturday April 4th sears outlet delivered a refrigerator that I had purchased on line. The delivery guy went downstairs in the basement to turn off the water in order to hook up the water and ice machine to the refrigerator. He subsequently broke a water valve in my downstairs bathroom thinking it was the water valve, and flooded my my basement for about an hour unable to find the main water valve. Me and my mother had to call the fire department, and water company, before the gentleman that works at the water company finally instructed us where to find the main valve and shutting off the water. We called sears outlet, who then gave us the number to a plumber, who sliced our water pipe in order to cap it so that we could have running water. I paid $129 for this service, and didn’t want to to but the manager at sears said we would have to pay out of pocket first in order to get reimbursed. The original quote for the plumber was around $400, which the manager at sears was already complaining was a very high cost. The plumber then stated we would have to tear down the whole wall in order to replace and fix the pipe. I don’t have money for that. And as I mentioned the manager at sears was already complaining about $400 and I know this will be much more from what the plumber stated has to be done in order to fix it. The plumber gave us a number to a water restoration service but we feel they all are working together. The plumber also told us to file a claim with our home insurance which I was leery of, but did the same night it happed, because of the persistence from the plumber. The next day I realized that was the wrong thing to do. I called my insurance agent this morning and he canceled my claim, even though I still feel they kept records. Basically I don’t know what to do. I’m going to call the sears manager after this to try and get the number to their insurance company, which I think is going to be a struggle. But like I said I don’t have money right now due to Coronavirus to pay more to have someone fix it. Does anyone have any advice? I also feel my floors are damaged because I was able to catch the water from the wall when the water was leaking for an hour. This is my mother’s home and she is very stressed about the situation and I just want it resolved. I also have a letter in writing from the deliver driver that it was all his fault, even though the manager at sears said it’s probably because my pipes were old.