Royal Caribbean Cruise line , disappointed.

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May 8, 2019
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I convinced my daughter-in-law to book a cruise for her family. We recently booked 2 cabins on Liberty of the Seas, dept. Galveston may 12. On May 7 we received an email stating the ship will not depart until after midnight, as routine maintenance was scheduled with divers.

We have 4 adults , 2 children. What a disappointment for us. Day one is the most exciting for a first time cruise experience. For our purposes and our family this is huge missing out on this part of the cruise experience. Everyone will be in bed.

I contacted RCCL and was told politely, too bad. The ship is actually departing on the 13 th. They informed me it will depart at 11:59 pm. Really? That call center was in Central America, they didn’t care. So next I contacted RCCL in USA, asked for supervisor. Same thing. I asked for compensation of a drink package or whatever they may offer. Answer was no.

Si I wonder....If we take the cruise and we’re to fly back a day early, I would dispute the charges with the credit card folks for that time because we had a doctors appointment routine checkup. I don’t think RCCL would mind. Yeah right. Okay for RCCL but not the other way around.

We are very disappointed after reading the reviews that RCCL was voted the best. We lose essentially the first day of our cruise, which will start the next morning for us. $ 2,000 for my cabin plus my sons. I think the right thing is to compensate. Why lose future business from a young family, and my business over their routine maintenance. Had we been told we would have booked a different date or ship.

Our booking numbers are xxxxxxx and xxxxxxx. We really expected more from them. Either meet your contractual obligations or go away. I was going to contact the corporate office, but found this forum. Excellent advice here.

Thank you, I know this is just an annoyance and not a big issue. But it is for us.

Edited by a moderator to remove booking numbers.
 
Last edited by a moderator:
Sep 19, 2015
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What time was the cruise supposed to start? How many hours are really lost?

What does it matter if the first few hours are spent asleep? How is the “cruise experience” missing? What if there has been a terrible storm?

If you paid for meals that night on the ship hopefully they will give you a credit for that.

Their contractual obligation does not include leaving at a particular time.

I do not understand the question about the credit card dispute and a drs appointment. You would lose the dispute.

Delays are sadly a part of travel. And mechanical problems are a part of travel and life.

Asking for drink packages is asking for too much.

And complaining about the missing the first day “cruise experience” is a bit over dramatic.
 
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JVillegirl541

Verified Member
Nov 21, 2014
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The ship was originally scheduled to sail at either 5pm or 6pm. So the ship is sailing 6 hrs late.
 
Feb 21, 2018
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Your cruise begins the moment you step on the ship. It is my understanding from reading the Roll Call on Cruise Critic that you should still be able to board at approximately the normal time. While true that the shops and casino will not be able to open as normal while docked, you'll still be on the ship.

It is also true that bar service will not be as extensive as it would be when out at sea, but that is not something that RCL has any control over - that is the state of Texas and their rules.

It's ok to be disappointed...but if you read the cruise contract you agreed to when completing your documents, you'll realize that cruising is a vacation that has no real guarantees of when you will leave or where you will ultimately go.

You say 'had you been told, you'd have booked another date or ship'...except that this type of situation can happen on any ship at any time. It's the nature of cruising - and cruise lines don't have spare ships around (like an airline) to bring in a replacement if one needs maintenance.
 
Sep 19, 2015
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So one can get on the ship and have most amenities...it does not sound like there will be any actual extra expenses.

Yes it is a pain that there is a delay and hopefully no port time will be lost — but things happen.

If someone manages to find a cruise line or airline that has no mechanical issues let me know, let alone a car.....
 
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Feb 16, 2016
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If the experience of leaving port is important to you, stay up late the first night of the cruise. It might be even more interesting to experience leaving port at nighttime.
 
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Neil Maley

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Dec 27, 2014
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I just got off an NCL transatlantic cruise that was 12 days going to four ports. A week before we were leaving we received an email that the cruise was being cut short two days and the two most important ports were cut. That’s half the ports on the trip. Do you know what they told us? Tough.

In addition, we were now going to have to spend two nights in London or they were giving us $300 pp in change fees to change our flights to leave two days earlier which would have been wonderful too except the cost to change the flights was an additional $1100 per person so they agreed to pay that money for extra hotel nights.

I’d would have preferred leaving six hours late to having this fiasco. I hope this put your issue in perspective. If you aren’t missing any ports, you really have no issue. In 18 years of being a travel agent I’ve never seen a mess like NCL made of our cruise.

Another thing to consider- if there was a problem they fixed in those extra hours- would you have preferred the sail away vs. possibly being stranded at sea with a problem?
 
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Aug 29, 2015
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You are still able to board at about the normal time. They will still provide dinner, some drink service, first night preview show, safety briefing.

I take a lot of cruises. This is no big deal. You’ll still be to your ports of call on time.

Please adjust your attitude. If you go in with an attitude of “we will have a great vacation “, you will. If you start with a “this is a terrible start to the cruise” you will have a terrible cruise. Mindset!
 
Aug 30, 2015
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I convinced my daughter-in-law to book a cruise for her family. We recently booked 2 cabins on Liberty of the Seas, dept. Galveston may 12. On May 7 we received an email stating the ship will not depart until after midnight, as routine maintenance was scheduled with divers.

We have 4 adults , 2 children. What a disappointment for us. Day one is the most exciting for a first time cruise experience. For our purposes and our family this is huge missing out on this part of the cruise experience. Everyone will be in bed.

I contacted RCCL and was told politely, too bad. The ship is actually departing on the 13 th. They informed me it will depart at 11:59 pm. Really? That call center was in Central America, they didn’t care. So next I contacted RCCL in USA, asked for supervisor. Same thing. I asked for compensation of a drink package or whatever they may offer. Answer was no.

Si I wonder....If we take the cruise and we’re to fly back a day early, I would dispute the charges with the credit card folks for that time because we had a doctors appointment routine checkup. I don’t think RCCL would mind. Yeah right. Okay for RCCL but not the other way around.

We are very disappointed after reading the reviews that RCCL was voted the best. We lose essentially the first day of our cruise, which will start the next morning for us. $ 2,000 for my cabin plus my sons. I think the right thing is to compensate. Why lose future business from a young family, and my business over their routine maintenance. Had we been told we would have booked a different date or ship.

Our booking numbers are xxxxxxx and xxxxxxx. We really expected more from them. Either meet your contractual obligations or go away. I was going to contact the corporate office, but found this forum. Excellent advice here.

Thank you, I know this is just an annoyance and not a big issue. But it is for us.

Edited by a moderator to remove booking numbers.
Well, I think you did get excellent advice here. Enjoy the cruise.
 
May 1, 2018
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Please adjust your attitude.
Champagne taste on a beer budget. I see this all the time with my friends and family. They choose to take a mass-market cruise and expect it to be a bespoke first-class yachting experience where a hundred crew work round the clock to ensure you have flawless journey. Maybe on Crystal or Seabourn but umm you booked on Royal Caribbean. It's the equivalent of a floating Holiday Inn resort.
 
Apr 8, 2019
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Unfortunately it appears that you did not read the passenger bill of rights when booking your cruise. RCCL abides by the CLIA rules found at https://www.royalcaribbean.com/content/dam/royal/resources/pdf/passenger-bill-of-rights.pdf. If you complain too much they have the right to deny your party boarding, or putting you off at any stop along the way. So enjoy the cruise and be glad they are able to fix the mechanical problem before they leave dock as Neil says.
 
May 8, 2019
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Thank you all for your input. The comment that it’s a floating holiday inn is appropriate. I have been on more than 8 cruises, and yes I was expecting better than the Holiday Inn experience with RCCL. Lesson learned. The Wind Star Cruise was the best. Lesson learned and we shall have a great time. We all have different expectations and mine were apparently not in line with this cruise lines service standard. All good and onward we go.
Thanks to all.
 

johnbaker

Verified Member
Oct 2, 2014
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@Tomkaren I always start with "what does the contract say..." In this case the contract says they don't even have to leave the dock... Technically they have to go beyond the 12 mi limit to open the stores serve alcohol etc so most cruises will at least do that (can't lose the on board revenue). Far better for them to do maintenance before you leave then you repeat the experience people had on the Epic a few months back.

Ultimately, every cruise line has basically the same terms in their contract. If this is a deal breaker, you might consider a different form of vacation...

Hopefully this is the only hiccup and it turn out to be great!
 
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Dec 29, 2014
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I'm not sure the cruise lines service standard was anything less than acceptable. I think your expectations are not realistic. It could have happened on a WindStar cruise just as well.
I think you're just being overly picky about a very slight inconvenience. Sorry you feel that way.