We went on a 7 night cruise last fall and when we first went to our room and took in our luggage, which the workers leave in the hallway after it goes through the check- in process, I opened my suitcase to find that all of my clothing items (which were mainly white or pastel colors) and shoes were covered in red wine. I did not pack any wine for the trip, nor did I have any toiletries or liquids at all in this suitcase (all of our toiletries/sunscreens were packed in a smaller suitcase). I immediately contacted Guest Relations and a manager (Jean C_ _ _ _) was sent to my room and took all of my clothing to the laundry department to try to get it cleaned. Although I felt she was rushing me to hand her the clothing items, I did my best to try to take pictures of the stained items so I would have record of them. Throughout the week, items were brought back to my room. Some of the items remained stained with red wine and had to be brought back to be laundered again. Unfortunaltey, some items they had no success getting cleaned despite many attempts. Other items did have the red stains removed but were left with the fabric very worn and pilled where the stains had been, probably from repeated scrubbing. Ms. C_ _ _ _ understood how upset I was, especially since I had several brand new items that I had purchased to wear for this trip and they were ruined. She had me fill out an irregularity report and assured me multiple times that I should contact Norwegian when I returned from my trip and that I would get reimbursed for the clothing items that remained stained. She helped me fill out the list of stained items that could not be cleaned and I estimated the total cost to be $350. Other NCL employees in Guest Relations were also very kind and felt badly about what had happened to my belongings and also assured me that I would be reimbursed. I contacted NCL multiple times when we returned via phone and email but was just repeatedly told that someone would get back to me but noone ever did. I decided to pursue this matter through the BBB and included a copy of the NCL Irregularity Report that was filled out and signed by Ms. Jean C_ _ _ _. The first resolution they offered me was for me to bring the clothing items to a dry cleaner and then send them the dry cleaning bill. I explained to them that the clothes had been repeatedly dry-cleaned on the ship and were completely ruined, which Ms. Coco could attest to, and that they were discarded and I just wanted to be reimbursed for their value. The second resolution they gave me was to give my husband, my daughter, and me each an onboard credit of $200 to be used within a year on our next cruise with NCL, which, honestly, is an absolutely ridiculous offer, in my opinion. Not to mention, the trip was extremely expensive and it is unlikely that we would take another week long cruise, even if our experience had been positive. When I informed NCL that this was unacceptable, my BBB case was subsequently closed since they would offer no other resolution. We spent a great deal of money on this trip. I feel that the wine was most likely spilled during the process of the cruise members inspecting the luggage. We went to our room approximately one hour after arriving on the ship and I find it unlikely that, in that one hour time frame, another guest had gone to the hallway near my room, brought my luggage into their room, opened it and spilled wine all over it, and then returned it to the hallway outside my room door. I did ask Ms. Coco if the ship had cameras installed in the luggage inspection area, which would clearly show what had happened, but she told me that there were no cameras. I realize that it has been ten months since we went on this cruise but it still bothers me to this day. I am just asking to be reimbursed the $350 towards the items that had to be discarded. I am not even asking to be reimbursed for the items with fabric that were left very worn and old looking. Many people have suggested to me that I should continue to pursue this matter via posting on multiple social media platforms. I don't typically engage in social media but my mother suggested that I should contact Christopher Elliott whose articles she frequently reads in the Hartford Courant. Therefore, I did and I am hopeful that this can finally get resolved.