On November7, 2019 I boarded Caribbean Princess for a 14 day cruise. We normally travel with another couple. A few days before this cruise I had received a phone call from a Princess Rep offering both couples an upgrade to a two bedroom suite. We had booked and paid for two deluxe mini-suites. I asked if the balconies were obstructed and told no. We have a travel agent who said normal procedure would be to contact her. When we boarded there were two bedrooms with shared common area and a balcony connected to the other room. Our room was a small inside room with small children beds. There was a walkway between the two beds but no room for a small table or nightstand. We had a door to the common area but our friend’s bedroom just opened into it. We couldn’t use it because they were on full view-if you know what I mean. The balcony was off this room but was so windy that furniture was constantly thrown against door. Ship personnel told us not to use because it was unsafe. We immediately requested the customer service personnel see this room. It took a couple hours to get them up there. All agreed that my room was an inside child’s room. The bunk beds hung low over our beds, closet had bunk ladders, bathroom was smallest you can imagine, and my husband’s cpap machine had to sleep in his bed with him. Everyone said I’m sorry, all said we were owed compensation, and that it would be referred to corporate. If offered the Carnival guarantee I would have gotten off. Every time I rolled over in bed I hit my arm on the low hanging bed. Every day we called down to see what corporate said. The day before the end of the cruise we were offered $1000 and we could cancel our upcoming Jan cruise and be made whole. I told them the $1000 isn’t even the difference between the deluxe mini suite and the basic inside room. I am VIP Casino so I get a discounted price but they took discounted price and subtracted full price for inside. I found on a cruise review site that though my room doesn’t show on deck plans that it is an inside room. At this point I just want to be made whole-all my money back from Jan as promised but most of all the difference of what I paid and what I actually received. My travel agent hasn’t been able to get straight answers so she suggested we cancel Jan on the last day for smallest penalty. I did receive my credit money for future cruises-the $100 per person that you use as a down payment for future cruises. I will be happy to be made whole and go.