Phone was cut off

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Apr 5, 2020
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My phone was cut off, due to coronavirus I read the article about them not being shut off. Please help, I can't reach anyone else.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
23,067
23,017
113
New York
www.promalvacations.com
Were you already behind on payments? Their statement doesn’t exactly say they aren’t turning off service to anyone due to Corona virus. It says if you can’t pay your bill due to Corona, they won’t shut you off and will waive late fees.

From their statement:


  • We won’t terminate service of any wireless, home phone or broadband residential or small business customer due to an inability to pay their bill as a result of the coronavirus pandemic – and we’re waiving late payment fees for those customers.
 
Apr 5, 2020
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Someone please help me, I can't get up with anyone. I have cancer and an appointment tomorrow and can not reach anyone to turn my phone on. It was on and paid for already
 
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