I saw an article published last year in the Chicago Tribune, related to Airbnb banning someone. I am currently going through the same thing. I signed up and made a reservation, everything went through and I'm currently staying at the place. They accepted my ID, my payment method and confirmed my reservation. I wanted to extend my stay, but when I went on the app it said my account had been permanently disabled for "security reasons". They didn't provide an explanation and now I'm basically stranded until I can figure out a way to fix this. I've tried contacting their customer service but they "don't know" anything and keep referring me to different departments, they send me communications via the app's inbox which I can't access. I'm writing this because I saw that you were able to contact Airbnb on that person's behalf and got the account back. I'm really desperate and need to make the new reservation before this one ends in a few days. I really don't have anywhere else to stay. Please, help me!!
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