We booked flights for our grandkids to come to visit for their Spring vacation. They could not come 3/21-3/28 due to Covid. Their mother cancelled them due to stress but they were also cancelled by the airline AFTER she cancelled them by phone. If it was not such a huge amount of money $1239.70 we would not pursue this BUT the airline refused to refund the money and said it could be used for further travel up to 2022. Under ANY other circumstances we would honor that rule of no refunds but these are unprecedented times and with no job and being seniors we believe Southwest should refund our money. Those tickets will not be used and we would like a refund. Tickets were purchased by our daughter in her name for 5 people. I would hope there is still a chance to get a refund.