No Refund

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Apr 28, 2020
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I was scheduled to take a trip on Frontier during April. Living in Maine, I decided that Florida would not be a good place for my wife and I to be during the current Coronavirus outbreak. I am a retired school administrator and have two underlying conditions that made it unsafe to travel. I cancelled the flight in mid March. I called today to seek a refund because, we are not comfortable flying anywhere now or in the foreseeable future given the risks involved. I was told that I could not get a refund, only a voucher or miles. I want neither.
I can assure you that, given the lack of flexibility on the part of Frontier, I will be alerting all my friends and family through all means possible if this situation and the way Frontier handles it.
 
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Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
I’m sorry to say if the airline canceled your flight, you would be entitled to a refund. They most likely didn’t cancel and flew. When you cancel the flight- you are only due a credit and if it’s non-refundable ticket, they don’t have to refund you at all. But most airlines as a courtesy are offering credits.

Wish I had better news.
 

weihlac

Verified Member
Jun 30, 2017
2,840
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Maui Hawaii
I was scheduled to take a trip on Frontier during April. Living in Maine, I decided that Florida would not be a good place for my wife and I to be during the current Coronavirus outbreak. I am a retired school administrator and have two underlying conditions that made it unsafe to travel. I cancelled the flight in mid March. I called today to seek a refund because, we are not comfortable flying anywhere now or in the foreseeable future given the risks involved. I was told that I could not get a refund, only a voucher or miles. I want neither.
I can assure you that, given the lack of flexibility on the part of Frontier, I will be alerting all my friends and family through all means possible if this situation and the way Frontier handles it.
If you cancel a typical economy ticket you will get either nothing, if it is non-refundable, or a voucher. You will not get a refund unless the airline cancels your flight.

This is the same on United, American, and Delta. There is nothing different about the Frontier policy.
 
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May 30, 2019
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I can assure you that, given the lack of flexibility on the part of Frontier, I will be alerting all my friends and family through all means possible if this situation and the way Frontier handles it.
If that is your threshold for being a negative influence, then you should also advise your friends & family not to fly any airline. During a non-pandemic time, you would receive no refund or credit. Given that you cancelled the flight during a pandemic, a credit is appropriate. Miles would be even better in your case (something the other airlines don't offer in this case), because then you can use your miles to purchase a ticket for someone else.
 
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jsn55

Verified Member
Dec 26, 2014
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San Francisco
Frontier is a no-frills airline. Booking the "cheapest" is usually a mistake; they're cheap for a reason: little customer service. But it sounds like they have behaved well here. Were you unaware of their policy before you booked? We always advise people to read and understand all the terms and conditions before purchasing travel.
 
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