That was the first thing on the original letter to NCL, but the sewer gas was really our bigger concern than the room configuration. The smell was nauseating.In Johns defense- there is no picture on the deck plan that shows that cabin has no couch. If you look at the picture, it says it was a modified ADA cabin but not how it was modified. After searching everywhere for a deck plan that shows a modified mini suite with no couch- I can’t find one. That’s problem- I think I would have been surprised had I got on and saw that.
John, I think you should make this the focus of your complaint. Their own website shows that room with a couch.
And ask for a future cruise credit due to it. And the clock problem too- that’s a legitimate complaint too. (I don’t understand why there couldn’t be a programming change made to correct that ).
They need to fix their deck plan renditions- unless someone rise can find a picture of what that cabin really looks like on NCLs website.
In the future, know you don’t have to accept their recommended cabin - what of it was a cabin over a nightclub or the theater? In this case it wouldn’t have mattered because the website rendition was wrong but we are very careful about where our cabin is located- we always check the deck plans to see what is above, below and next to a recommended cabin. All a recommended cabin is an unbooked one and apparently may not be a desired one.
I'm really not after a refund or a future cruise. If they offer something as I pass my experience up the chain at NCL, that is great, but that was never my intent. To us, this was a sunk cost on a bad vacation. It will definitely impact our choices and cruise lines in the future, but nothing is going to change our experience in the past.
My reason for coming to this forum was that the response from NCL was infuriating. I know that you don't read attachments but they copied generic responses that didn't even address any of the concerns of my letter.
Future cruise credit would be awesome, but to us, it is more important to have a good vacation than a free or cheap one. If they aren't going to address any of the concerns that we brought forward, I would be concerned that it will just be a repeat of this mess.