I booked a stay at a resort in Costa Rica and the owner recently charged us for the full stay (check in is May 23). I contacted her and noted that as of now, no travelers outside of Costan Rican nationals are allowed into the country through May 15 and what happens after May 15 is an unknown. I asked if she will be flexible with her policy of no refunds on cancellations within 30 days of check in. She answered that there are no refunds and my only option was to reschedule. If I need to cancel again, than she would share the invoice to submit to the travel insurance company I contracted. I did not use a travel agency. Is she right in her actions here? Do I really not get anything back?