Marriott/Chase credit card bonus not honored.

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Jun 14, 2016
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@bnalex time to stop speaking to Chase and starting a conversation with the Marriott executives. You have proof what you applied for and Marriott hired Chase to administer their Loyalty Brand Card.
The bank customer service people have no authority to assist you.
Thank you. Should I start from the bottom again...or go directly to the top. Probably all best in writing too. What do you think?
 

Neil Maley

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Dec 27, 2014
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www.promalvacations.com
Thank you. Should I start from the bottom again...or go directly to the top. Probably all best in writing too. What do you think?
Never start at the top. You have no one else to appeal to if your letter is rejected.

Our advice is always to start at Customer Service, give them a week to get back to you. If they don't or the answer is no, write to the first executives, telling them you never heard from CS (or the answer isn't what you want). Give it a week, then write to the next. Hopefully the issue will be resolved before you have to go all the way up.

But when you send it directly to the CEO and you get a no - you have lost your chances of someone under them that might have felt sorry for you or agreed with your assessment who could have fixed it.
 
Jun 14, 2016
14
1
1
69
Never start at the top. You have no one else to appeal to if your letter is rejected.

Our advice is always to start at Customer Service, give them a week to get back to you. If they don't or the answer is no, write to the first executives, telling them you never heard from CS (or the answer isn't what you want). Give it a week, then write to the next. Hopefully the issue will be resolved before you have to go all the way up.

But when you send it directly to the CEO and you get a no - you have lost your chances of someone under them that might have felt sorry for you or agreed with your assessment who could have fixed it.
Thank you very much. I will do so.
 

Carol Phillips

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Dec 28, 2014
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@bnalex - I would also be careful about deciding to cancel this card and start again. One of the terms posted in the screenshot earlier said eligibility was only if "you do not have this card and have not received the cardmember bonus in the past 24 months". Since they gave you 10,000 points they would probably argue that this Term applied if you opened a new account and tried for a bonus at that time. Just my 2¢.

I DO agree that you should approach Marriott and see if they can assist.....after all, it's their name on the deal.
 
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Jun 14, 2016
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Thank you. I will handle it that way. And, you are correct for sure. Earlier on they tried to say I had already received the bonus and were referring to the 10,000. They later changed their mind about that. That was something I could prove. The vague "it came in on the incorrect offer portal" is impossible for me to challenge.
 
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Jul 3, 2016
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I have a Marriott rewards card (among others) and have had one for several years. I still get this offer; or something like it every so often in my email in box. I think my card was 50,000/$3000/3months...if you charge every purchas you make (even at fast food restr.) you'd be surprised how fast you can get to $3000. All things said and done I can feel the pain you must have but I have 2 chase cards and they have always been great to deal with as far as problems with purchases etc. We have a SW card and have had for several years too as well as a Capital One Venture card...we pay off all purchases every month so we've never been charged interest on any of these cards and now we have a lot of points/miles on SW and Venture...not so much on Marriott but we do like the hotels that hey have. I would follow Neil's advice and contact Marriott...they are usually pretty easy to deal with.
 
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Aug 28, 2015
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Thank you. I will handle it that way. And, you are correct for sure. Earlier on they tried to say I had already received the bonus and were referring to the 10,000. They later changed their mind about that. That was something I could prove. The vague "it came in on the incorrect offer portal" is impossible for me to challenge.
@bnalex Hi, send us an update if you can!
 

jsn55

Verified Member
Dec 26, 2014
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I found the page the new credit card was Attached to. No signatures there. Also found some generic booklets of the advantages the card gives me. Thanks for trying.
I've not found that the issuer sends you any confirming information about the bonus deal you signed up for with a new card.

Is it possible you have run afoul of Chase's rules for how many cards in a certain amount of time you can apply for and hold? And how long you have to wait to qualify for the new bonus after you cancel the same type of card? They've been changing the rules on this for months and I'm not sure exactly what their procedures are right now.
 
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