Great info, thanks a lot Neil!Jason, on top of our pages we have Customer Contacts. I suggest writing a letter to the email address for Customer Service. Give them a week to reply - if they don't or don't give you a satisfactory answer, email the first executive shown. Give him a week to reply and if necessary, write to the next executive. Continue weekly until you get to the top.
Hopefully one of the executives will get involved in this.