Okay, the charge from Austrian airlines is probably because the flights were sold and ticketed on their ticket stock. The other two Travelocity charges would probably be a service charge for booking through them. Since you were charged for the tickets directly by the airline, if the airline canceled the flights (and you didn't cancel first), per the Department of Transportation, the airline is required to provide a refund.I finally pulled all the credit card info and it is even more confusing. The original transaction on Nov 29 2019 shows $586.05 paid to Austrian Airline, 83 cents to Travelocity and $38.00 to Travelocity. Separate from that on Dec 2 2019 a total of $195.00 was paid to Lufthansa for the round trip seats and luggage. Believe me I will never use a booking company again.
Follow the guidance in the following post to write Travelocity to ask them to process the refund due to the flight cancellation and DOT rule.
If you are reading this posting, then there is a good chance you are looking for suggestions or advice on how to address a consumer complaint or issue. The very first thing you should do is read the below-linked stories by our very own Christopher Elliot, founder, and publisher of...
Unfortunately, the problem is they have to submit it to the airline to actually process it back to your credit card, and many of these airlines are not in good financial shape due to the current COVID19 crisis, so they are not responding or delaying refunds. At the same time, you should submit a complaint to the DOT against Austrian Airlines. They will forward your complaint to the airline for a response. The airline has 60 days to respond. Let us know how they respond and we can advise further.