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Feb 3, 2020
I purchased an LG washer a few years ago and on January 4th my washer did not stop running after the load had finished washing the washer flooded my entire home. I called LG and they told me over the phone they couldn't help me and that I had to pay $100 for an appointment. I then contacted them through Facebook and received a response that they would send someone out to fix my washer however they never showed up. What can I do to get some help from this Company???


Verified Member
Jun 30, 2017
Maui Hawaii
"A few years ago" does not indicate if the appliance is still under warranty. If it is not under an LG warranty, LG has no responsibility to repair your washer.
If your LG warranty is still in effect you should first contact the warranty service dept.
You can also use these LG contacts:
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Feb 12, 2019
I think most appliances have a standard one year warranty. If you didn't buy an additional warranty some credit cards might have extended the manufacturer's warranty - but that's usually just for another year though some do two. If "a few years" is more than the manufacturer warranty, I'd check with my credit card if you know which one you bought it with (and they usually require the entire purchase to be on the card).


Verified Member
Dec 26, 2014
San Francisco
If it’s out of warranty just call a local repairman to fix it.
I agree, unless there's some reason that LG would take care of this without a charge. Did you buy an extended warranty? Does the credit card you used offer extra protection? As I was just lecturing my poor husband this morning, do not leave the house with appliances running! You just never know.
Apr 30, 2016
There is a hose that provides feedback pressure, according to the wash level you selected, to stop the water filling the tub. If this hose has disconnected the water will not shut off and you will have a flood. I know this from personal experience.