I purchased an LG washer a few years ago and on January 4th my washer did not stop running after the load had finished washing the washer flooded my entire home. I called LG and they told me over the phone they couldn't help me and that I had to pay $100 for an appointment. I then contacted them through Facebook and received a response that they would send someone out to fix my washer however they never showed up. What can I do to get some help from this Company???