Lenovo Problems...understatement

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Oct 1, 2018
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Purchased a Lenovo - 14" Laptop - Intel Celeron - 2GB Memory - 32GB EMMC Flash Memory - Mineral Gray for a college student.
  1. Computer was installed with insufficient power supply for USB ports. Had to ship back on our own time and purchase a box for shipping as none was provided. ( meanwhile college student is without computer)
  2. Computer shipped back from Lenovo with I assume was a new hard drive and or power supply. Upon opening and starting up the computer the script and all text was in Chinese. Do they have quality control to ensure that when they install a new hard drive or OS that it is English? ( above student still without a computer)
  3. Phone hold times range from ½ hr to 1 hr.
  4. Unable to get Lenovo supervisor to acknowledge any action has been taken
  5. Should send a replacement computer

In short they have sold us a lemon and then failed to correct the issue. Having someone come out to our house is not feasible due to schedules. I have asked and should receive a new computer or full refund from Lenovo of purchased computer. Upon receipt of new computer, I will ship the old one back.

I have sent emails to manager and company contacts provided within this site. I am at wit's end on trying to get this resolved. Any assistance would be most appreciated.
FYI- i have also called Best Buy and they take no responsibility for hardware issues...
 

weihlac

Verified Member
Jun 30, 2017
2,918
3,789
113
Maui Hawaii
Purchased a Lenovo - 14" Laptop - Intel Celeron - 2GB Memory - 32GB EMMC Flash Memory - Mineral Gray for a college student.
  1. Computer was installed with insufficient power supply for USB ports. Had to ship back on our own time and purchase a box for shipping as none was provided. ( meanwhile college student is without computer)
  2. Computer shipped back from Lenovo with I assume was a new hard drive and or power supply. Upon opening and starting up the computer the script and all text was in Chinese. Do they have quality control to ensure that when they install a new hard drive or OS that it is English? ( above student still without a computer)
  3. Phone hold times range from ½ hr to 1 hr.
  4. Unable to get Lenovo supervisor to acknowledge any action has been taken
  5. Should send a replacement computer

In short they have sold us a lemon and then failed to correct the issue. Having someone come out to our house is not feasible due to schedules. I have asked and should receive a new computer or full refund from Lenovo of purchased computer. Upon receipt of new computer, I will ship the old one back.

I have sent emails to manager and company contacts provided within this site. I am at wit's end on trying to get this resolved. Any assistance would be most appreciated.
FYI- i have also called Best Buy and they take no responsibility for hardware issues...
Get your money back and buy from another vendor. You do not want another Lenovo. Buy directly from the manufacturer's website so you do not get the runaround from BestBuy.
Most manufacturers will ship overnight or two-day to your student.

BTW-for a modern college student the model you chose has insufficient memory (8GB minimum), an underpowered processor, and if the 32GB EMMC Flash Memory is all the storage it has, grossly insufficient storage. That may be why the power supply was insufficient. Try Dell, HP, or Costco which stands behind what it sells.
 
Last edited:
Jul 27, 2016
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Get your money back and buy from another vendor. You do not want another Lenovo. Buy directly from the manufacturer's website so you do not get the runaround from BestBuy.
Most manufacturers will ship overnight or two-day to your student.

BTW-for a modern college student the model you chose has insufficient memory (8GB minimum), an underpowered processor, and if the 32GB EMMC Flash Memory is all the storage it has, grossly insufficient storage. That may be why the power supply was insufficient. Try Dell, HP, or Costco which stands behind what it sells.
Lenovo makes some great laptops (I'd rather have a Thinkpad than anything from Dell or HP), but agreed that this is clearly insufficient for anything other than a second machine for someone who has a more robust computer at home.
 

weihlac

Verified Member
Jun 30, 2017
2,918
3,789
113
Maui Hawaii
Purchased a Lenovo - 14" Laptop - Intel Celeron - 2GB Memory - 32GB EMMC Flash Memory - Mineral Gray for a college student.
  1. Computer was installed with insufficient power supply for USB ports. Had to ship back on our own time and purchase a box for shipping as none was provided. ( meanwhile college student is without computer)
  2. Computer shipped back from Lenovo with I assume was a new hard drive and or power supply. Upon opening and starting up the computer the script and all text was in Chinese. Do they have quality control to ensure that when they install a new hard drive or OS that it is English? ( above student still without a computer)
  3. Phone hold times range from ½ hr to 1 hr.
  4. Unable to get Lenovo supervisor to acknowledge any action has been taken
  5. Should send a replacement computer

In short they have sold us a lemon and then failed to correct the issue. Having someone come out to our house is not feasible due to schedules. I have asked and should receive a new computer or full refund from Lenovo of purchased computer. Upon receipt of new computer, I will ship the old one back.

I have sent emails to manager and company contacts provided within this site. I am at wit's end on trying to get this resolved. Any assistance would be most appreciated.
FYI- i have also called Best Buy and they take no responsibility for hardware issues...
If this is the machine you ordered: https://www.bestbuy.com/site/lenovo...h-memory-mineral-gray/6061700.p?skuId=6061700
Once he gets one of these that works he will still NOT have a computer that will serve his needs at school unless he is using it only as a terminal on a network and working in the cloud. Modern day college students need much more robust laptops than this.
 

jsn55

Verified Member
Dec 26, 2014
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San Francisco
I would purchase a replacement computer for your student while you deal with Lenovo. It looks as if you need some guidance on exactly what to buy to serve the student's needs. Have him/her make a list of what they need to do with a computer. You might consider buying direct from a company like Dell, where a phone rep can advise you on the best machine. An alternative would be to "hire" a local computer guru for an hour to give you some parameters on which model from which manufacturer would suit your needs.
 

weihlac

Verified Member
Jun 30, 2017
2,918
3,789
113
Maui Hawaii
All colleges will have a list of recommended computer specs and brands (often with big discounts) depending on the anticipated field of study. Engineering would be very different from art or music in terms of specifications. Check with the college student office for this information and what recommended brands/dealers are in the area. Buy the right laptop sooner than later.
 
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AMA

Verified Member
Dec 11, 2014
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It sounds like a netbook, not an actual computer. The specs are only sufficient for web browsing. I agree that he needs to go to his college technology department and get a recommendation for a real laptop. I'm sure they have discounted options through both Apple and a Windows manufacturer like Dell or Acer.
Also, the college technology dept should be able to get it out of "Chinese" mode and into English.
 
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Jan 25, 2016
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If this is the machine you ordered: https://www.bestbuy.com/site/lenovo...h-memory-mineral-gray/6061700.p?skuId=6061700
Once he gets one of these that works he will still NOT have a computer that will serve his needs at school unless he is using it only as a terminal on a network and working in the cloud. Modern day college students need much more robust laptops than this.
As weihlac indicated, that computer is appropriate for elementary or middle school, not even high school.

I am a former HP dealer ... their product quality and support is so terrible we begged to be removed from their authorized dealer list and wouldn't sell an HP anything (except their laser printers, which are the best in class) if coerced. The final straw was the brand new HP tower, received from our distributor, with a blank hard drive and nobody at HP willing or able to address the issue.

Lenovo makes some of the finest computers money can buy (this side of Apple) ... as long as you are looking at their Think line. Any of their entry level stuff, which is mostly what you will find in the big box stores, is underpowered, has a terrible warranty and terrible support. Any of the Think line (you can get a robust 14-inch or 15-inch computer for under $700) either has or can have a three year warranty, US-based technical support and individuals empowered to resolve your issues. I actually tried calling yesterday about a customer's Lenovo Yoga (one year warranty) because I wanted to get pricing on out of warranty repairs. Lenovo won't even perform out of warranty repairs on their consumer products ... they suggested Best Buy or Staples (even if I wasn't a tech specialist, I wouldn't take a computer to either place for any type of repair, but that's beside the point).

As someone else stated, you need at least 8GB RAM, at least a competent i5 processor and at least 128GB of solid state or 500GB of "spinny" storage. Anything less is grossly insufficient. I wouldn't have sold that computer to some of the octogenarians I take care of :)