Our insane Christmas Story with Frontier Airlines. Plane #1: boarded at 1p.m. (on time) Christmas Day as husband needs to work the next day. We were on the tarmac for 30 min because "a door wasn't sealing" then they get it and we take off. Everyone gets lightheaded and they announce they have to land because the plane wont depressurize. My poor daughter got sick, babies crying and I was holding the vomit bag. We land at 3 p.m. Frontier has agents from different airlines come to our gate to help. We are told we would have an update at 5 p.m. Update at 5p.m....plane #1 can not be fixed today. A new plane will be at the DFW airport at 1130 p.m. but we can't leave because they are not reprinting boarding passes and tsa wont let you back through with a boarding pass set for a flight at 1p.m. #FrontierArilines does not have a kiosk or a representative on location at DFW. We are told to call the hotline by the agents from other airlines. The hotline that then tells us to talk to a representative that doesn't exist. Everyone gives the phone with the hotline agent to the agent from a different flight who then confirms that there is not a Frontier agent in Dallas Fort Worth Airport. We are instructed to talk to the ones at the Denver International Airport. After being given dinner vouchers we are told the new plane is delayed until 1 a.m. Everyone tries to get the kids to sleep. Plane #2: arrives at 1 a.m., everyone cheers, we board and as we are on the tarmac, the pilot says that the plane needs oil. When the mechanic gets there to add oil, he discovers a leak because the pilot announces that the plane has a leak, so we deboarded. We call customer service and they confirm with supervisors that we will have hotel vouchers when we land in Denver. This was told to 20+ people who called customer service while waiting for plane #3. Everyone has missed rides to final destinations, hotel reservations were canceled because they missed check-in. Plane 3: Arrives and boarding is at 2 a.m., 13 hours after our ORIGINAL FLIGHT. But we made it! Upon getting off the flight we ask the frontier employee at the frontier counter. She calls the #FrontierAirlines hotline and asks what kind of vouchers we need. We say "hotel. We were told hotel vouchers would be given and we have phone recordings of conversations where we were told we will have vouchers." She tells us "they have hotel vouchers waiting at ticketing" Go there, 300 people in line! The computers went down, noone was at the desks to check in guests for a 5:30 a.m. flight. It is now 345 a.m. We stand in additional services line like we were told. Finally 2 people show up and start checking people in. The line goes all the way around the corner and to security check in. We explain the situation to the "supervisor" named Kathy. Kathy tells us "go to the additional services counter and see Benjamin. Let him know he will be handling this for everyone on the flight 129 from Dallas DFW to Denver DIA. We go and as he is trying to figure out, asking kathy who just tells him "figure it out" he begins to cry. Then sent to talk to another agent. She tells us "since our end destination was Denver, we cannot be given hotel vouchers". We inform her "the lady at the counter when we got off the plane told us vouchers were here and to come here by door 601 to get them." She calls her and the lady tells her "I didnt understand that they wanted hotel vouchers." We tell her exactly what was said and she says "yea. I believe you, that lady lies A LOT!" So we call customer service. Again. They tell us the same thing, "they have hotel vouchers for us." So we hand the phone to the agent at the kiosk, she begins yelling in the phone "have you finished your training?! You CAN NOT promise them that! Not over the phone, email or text! I dare you! Give them vouchers on their reservation and put your name by it." Agent gives back phone, we talk to a supervisor who says that "the agent at DIA needs to call an agent at DFW in order for vouchers to be given." She says "the supervisor is lying. There isn't an agent at DFW." Like yea. We know....There are only 5 agents and roughly 350 people now waiting to check in bags for their flights. And the supervisor Kathy still wants nothing to do with us. She keeps Passing us to someone else and when they ask for help she just says "figure it out". So we are then told, we have $200 in flight vouchers and $10 breakfast vouchers. No hotel. After lots of yelling and calling, the supervisor at DIA still doesn't want to talk to us and no vouchers are given. All the other 350+ people that are trying to check in are starting to yell and security is called. There are only 5 agents still. Supervisor Kathy finally tells us, "once we get these people to their flights I will personally give you anything you want. Hotel, breakfast, or car vouchers. You just have to wait." We wait but at 6 a.m. she is still refusing to abide by her word. This is absurd. Everyone on that flight missed rides, hotels were canceled because check in times were missed, and even connections were missed. And the customer service and supervisor Kathy all lied about hotel vouchers. It is around 6 a.m. that we inform Kathy that we are going to take this to everyone we can. This fight isn't over.