I retired in late 2018 after some 40 years of frequent business/family travel. During my most recent position I even helped select IHG as the preferred hotel for our 15,000 employees. Ironically my parent corporation actually owns/manages about 100 IHG hotel properties.I have stayed at several IHG properties since retirement, but family members used third party to book so I was told those transactions do not count. Each time i checked in at hotel i verified my loyalty number and did not give it a second thought. I spoke with customer service and they said my points expired Nov 18, 2019 due to lack of activity. (my balance was about 150,000 pts) When I inquired about why no notice like I get with all other loyalty clubs they said that since I had opted out of email notification (apparently in 2013) they could not notify me. I asked nicely about reinstatement and was firmly told no by the representative and her supervisor. I am very dissatisfied since I had planned to finally use some of those points in retirement to visit my children. Help!